Accessibility Statement
Accessibility Statement
Mena.ai is committed to ensuring digital accessibility for people of all abilities. We continually improve the user experience for everyone and apply the relevant accessibility standards.
Last updated: 22 February 2026
Our Commitment
Mena.ai is committed to providing a digital platform that is accessible to the widest possible audience, regardless of ability or technology. We believe that every therapist and patient deserves equal access to mental health tools and resources.
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, as required by the European Accessibility Act (Directive (EU) 2019/882) and its transposition into Portuguese law (Decreto-Lei n.º 82/2022).
Conformance Status
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. We define three levels of conformance: A, AA, and AAA.
Mena.ai is partially conformant with WCAG 2.1 Level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Accessibility Features
Mena.ai includes the following accessibility features:
Keyboard Navigation
All interactive elements are accessible via keyboard. Users can navigate the platform using Tab, Enter, Escape, and arrow keys.
Screen Reader Support
The platform uses semantic HTML, ARIA labels, and proper heading hierarchy to ensure compatibility with screen readers such as NVDA, JAWS, and VoiceOver.
Colour Contrast
Text and interactive elements meet minimum contrast ratios as defined by WCAG 2.1 Level AA (4.5:1 for normal text, 3:1 for large text).
Responsive Design
The platform adapts to different screen sizes and supports text resizing up to 200% without loss of content or functionality.
Focus Indicators
Visible focus indicators are provided for all interactive elements to assist keyboard and switch device users.
Alternative Text
Images and non-text content include descriptive alternative text to convey information to users who cannot see them.
Known Limitations
Despite our best efforts, some areas of the platform may not yet be fully accessible. The following known limitations are being actively addressed:
| Area | Limitation | Remediation Plan |
|---|---|---|
| PDF Reports | Some generated clinical PDF reports may not be fully tagged for screen reader navigation. | We are implementing tagged PDF generation. Expected resolution: Q3 2026. |
| Video Consultations | Real-time video call controls may have limited screen reader announcements during active sessions. | Working with our video provider to improve ARIA live region announcements. Expected resolution: Q2 2026. |
| Data Visualisation Charts | Some clinical analytics charts may not provide full alternative text descriptions for complex data patterns. | Implementing data tables as alternatives to charts. Expected resolution: Q3 2026. |
Accessibility Feedback
We welcome your feedback on the accessibility of Mena.ai. If you encounter accessibility barriers or have suggestions for improvement, please contact us:
We aim to respond to accessibility feedback within 5 business days and to resolve reported issues within 30 business days.
Enforcement Procedure
If you are not satisfied with our response to your accessibility feedback, you may file a complaint with the competent national authority:
AMA – Agência para a Modernização Administrativa, I.P.
National body responsible for monitoring digital accessibility compliance in Portugal.
Visit AMA – Digital Accessibility →You may also contact the CNPD (Comissão Nacional de Proteção de Dados) if your accessibility concern relates to the processing of personal data.
Technical Specifications
Accessibility of Mena.ai relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
Technologies relied upon:
- HTML5
- WAI-ARIA 1.1
- CSS3
- JavaScript (ECMAScript 2020+)
Supported browsers:
- Google Chrome (latest 2 versions)
- Mozilla Firefox (latest 2 versions)
- Apple Safari (latest 2 versions)
- Microsoft Edge (latest 2 versions)
These technologies are relied upon for conformance with the accessibility standards used.
Assessment Approach
Mena.ai assesses the accessibility of the platform through the following methods:
- Self-evaluation using automated accessibility testing tools (axe-core, Lighthouse)
- Manual testing with keyboard-only navigation
- Screen reader testing with NVDA, VoiceOver, and TalkBack
- User testing with participants who have disabilities
- Regular code reviews with accessibility checklist
This statement was last reviewed on 22 February 2026.