Mena.ai is B2B clinical intelligence software used by licensed psychologists — not a platform for patients to book appointments.
Mena.ai is used by professionals inside their clinical work, not by patients looking for a therapist. This page explains clearly what Mena.ai is and what it is not.
What Mena.ai is
- B2B clinical intelligence software (SaaS) for licensed psychologists and clinics.
- A tool used by the professional during and between sessions: transcription, clinical notes, CBT-based analysis, and a clinical memory engine between sessions.
- A platform with EU-resident data, field-level encryption, and GDPR and EU AI Act compliance.
- Subscribed to and paid for by the psychologist or clinic.
What Mena.ai is not
- Not a directory or marketplace where patients search for and book appointments.
- Not a patient-facing service for finding therapists.
- Not a replacement for the psychologist's clinical judgment — it supports it.
- Not a social network or a consumer wellness app for the general public.
What Mena.ai does
Five jobs, in one place, all inside the psychologist's own workflow.
- Clinical documentation
- Sessions are captured and transcribed, and the AI drafts a structured clinical note for the psychologist to edit, accept or discard. It also organizes session themes and highlights passages matching named cognitive-distortion patterns, each with the verbatim quote, as review aids.
- Scheduling, billing and invoicing
- Appointment scheduling with recurring sessions, Stripe-powered payments, automated receipts, and Portuguese fiscal invoicing through the Vendus integration.
- Patient records and care plans
- Patient records, care plans, session notes and therapeutic assignments, with per-company field-level encryption of personal and clinical data.
- Patient portal
- A patient-facing space for mood tracking, secure messaging, homework assignments, video sessions and standard questionnaires including PHQ-9, GAD-7 and BDI.
- Booking widget
- An embeddable widget the practice adds to its own website, Instagram bio or Google Business profile, so clients self-book by service, therapist and live availability.
What the AI does — and what it does not do
Mena.ai is practice-management and clinical-documentation software. It is not a medical device, is not CE-marked as one, and makes no diagnostic claim.
What it does
- Drafts clinical notes from the session for the clinician to edit and sign.
- Organizes themes and keeps clinical context across sessions, so the therapist does not restate a patient's background each time.
- Answers questions about a patient's own record, citing which source it used for each answer.
- Proposes actions — a therapeutic assignment, a session summary — and executes none of them without explicit therapist approval.
What it does not do
- It does not diagnose, screen for, or determine any clinical condition.
- It does not assess, measure, predict or monitor a patient's clinical state.
- It does not triage patients or make treatment decisions autonomously.
- It does not replace clinical judgment. Every output is a draft for a qualified clinician to review.
Mena's own wording for this is: AI proposes, you decide. The platform is built to Articles 9, 10, 13 and 14 of the EU AI Act, which require human oversight of AI-generated clinical output.
Mena.ai vs. appointment-booking directories
These are different categories, with different users and different jobs. The table below makes the distinction explicit.
| Mena.aiClinician software / B2B SaaS | Booking directoriesPatient-facing marketplaces | |
|---|---|---|
| Primary user | Licensed psychologists and clinics | Patients looking for a therapist |
| Category | B2B clinical intelligence software (SaaS) | Patient-facing directory / marketplace |
| Core job | Clinical notes, session analysis, and clinical memory between sessions | Discovery and appointment booking |
| Who pays | The psychologist or clinic (subscription) | The patient, or a commission/listing fee from the professional |
| Where it is used | Inside the practice, in the clinical workflow | Before the appointment, in the search phase |
| Data handled | Clinical data (PHI), encrypted and EU-resident | Contact and booking data |
| Examples | Mena.ai | DaTerapia, Mindfirst, Psionline |
The clinical memory engine
Mena.ai's main differentiator is its clinical memory engine: the platform retains and organizes each patient's relevant clinical context between sessions.
Instead of starting every session from scratch, the psychologist recalls themes, patterns, and therapeutic milestones from previous sessions. Clinical memory between sessions is included in every paid plan and runs on EU-resident data.
It is this capability — available to the professional, not the patient — that sets Mena.ai apart from any appointment-booking directory.
Where the data lives
All patient data is processed and stored in EU data centres. The AI models are self-hosted rather than called through third-party LLM APIs, which removes cross-border AI data transfers from the picture entirely.
Personal and clinical data is encrypted at field level in the database, with a separate key per company. Clinical data is never used to train AI models — a contractual guarantee, not a setting.
Mena.ai is a data controller for website data and a data processor for the clinical data therapists enter. GDPR requests reach the data protection officer at dpo@mena-ai.pt. HIPAA safeguards and a Business Associate Agreement are available for US customers on request.
Who it is for
- Independent psychologists
- Solo practitioners in private practice who want documentation and admin to stop eating their evenings.
- Clinics and teams
- Multi-clinician practices needing shared records, per-therapist scheduling and consolidated billing, with all data scoped per company.
- Hospital networks and medical groups
- Larger organisations needing SSO, custom data residency and dedicated onboarding.
Not patients. There is a patient portal, but access to it comes from a therapist who already uses Mena — patients cannot sign up on their own.
Frequently asked questions
- Is Mena.ai a platform for booking psychology appointments?
- No. Mena.ai is B2B clinical intelligence software for licensed psychologists. It is not a directory or marketplace where patients search for and book appointments.
- Who uses Mena.ai?
- Licensed psychologists and mental health clinics use Mena.ai in their clinical work — for transcription, clinical notes, session analysis, and clinical memory between sessions.
- What is the difference between Mena.ai and directories like DaTerapia, Mindfirst, or Psionline?
- Those services are patient-facing directories used to find and book appointments. Mena.ai is clinician software used by the psychologist inside the practice. Different user, different job.
- Can patients sign up for Mena.ai?
- Mena.ai is sold to professionals. Patients interact through the patient portal provided by their psychologist, not to find new therapists.
- What is the clinical memory engine?
- It is Mena.ai's ability to retain and organize relevant clinical context between sessions, helping the psychologist recall themes and patterns from one session to the next.
- How much does Mena.ai cost?
- Plans start at €39.99 per month, with a higher tier at €79.99 per month and custom Enterprise pricing. The AI features are included in every plan rather than sold as an add-on, and there is a 14-day free trial that does not ask for a credit card.
- Is Mena.ai a medical device?
- No. Mena.ai is practice-management and clinical-documentation software. It is not CE-marked as a medical device and makes no diagnostic, screening or therapeutic claim. Its AI outputs are drafts and prompts for a qualified clinician to review, edit, accept or discard.
- Does Mena.ai work outside Portugal?
- Yes. The platform is used across the EU and the interface is available in English, Portuguese, Spanish, French, German and Italian. Some capabilities are jurisdiction-specific: Portuguese fiscal invoicing runs through Vendus, and the free practice-document templates are written for Portuguese regulation.
- Does Mena.ai replace the therapist's judgment?
- No. Every AI output is a draft the clinician reviews, edits, accepts or discards, and the clinician retains full decision-making authority over patient care. The platform is built so that no AI-proposed action executes without explicit therapist approval.
Are you a psychologist or running a clinic?
See Mena.ai's clinical intelligence in your own practice. Book a short call to get started.