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Patient feedback, built in
Ask patients how a session went, without lifting a finger.
After a completed session, Mena asks the patient to rate it from 1 to 5 stars and, if they like, leave a comment. Both stay private to your practice.
One setting to turn on. Opt-in per clinic.
Built to collect patient feedback, quietly
Feedback without asking twice
Stop remembering to ask patients how a session went. After a completed session, Mena asks for you, automatically.
You decide when it's on
Collecting ratings is opt-in per clinic. Nothing changes for your patients until you turn it on.
Comments stay private and encrypted
Patient comments are encrypted at rest and visible only to your practice, the same protection Mena uses for clinical data.
From completed session to patient feedback, without lifting a finger
The whole flow runs automatically once a clinic switches it on.
- Session marked complete
- Patient rates 1 to 5 stars
- Patient can add a comment
- Ratings and comments stay private to your practice
Invites to your Google profile, not ours
Patients can be invited to leave a review on your clinic's own Google Business Profile. Nothing is published on Mena's site.
- Your review link, added once in branding settings
- Asked at most once every 30 days
- Each rating link works once
Frequently asked questions
Do patients have to leave a review?
No. Rating a session is entirely optional for the patient, and so is the comment. Ratings and comments stay private to your practice. Patients can also be invited to leave a review on your clinic's own Google Business Profile, and that is up to them.
Do I need a Google Business Profile already?
Yes, for the Google review invitation. Add your clinic's Google review link once in your Mena branding settings, and patients can be invited to review you there.
Can a patient rate the same session twice?
No. Each rating link is single-use and expires 14 days after it's sent.
How often will a patient be asked to rate a session?
At most once every 30 days per patient-therapist pair, so nobody receives a request after every single session.
Is this switched on by default?
No. It's an opt-in setting your clinic turns on in branding settings. Nothing changes for your patients until you do.
Still have questions? Email us at support@mena-ai.pt
Let good sessions speak for you.
See how Mena turns completed sessions into feedback, in a 15-minute demo.