Blog
Notifications
Signal, not noise. On the right channel, at the right moment.
Appointment and payment reminders for your patients, and a heads-up for you when an exercise is completed or a patient is waiting in the video call.
In-app, email and push. On every plan, including Free.
What you no longer do by hand
Reminder calls before each session
Patients get an email reminder, by default 24 hours and 2 hours before.
Chasing unpaid sessions
Payment reminders go out before and after the due date, with the payment link.
Checking whether a patient has joined
A browser push tells you when a patient is waiting in the video call.
What Mena tells you, and whom it tells
Some notifications are for you, others for your patients. All of them come from what already happens in Mena: bookings, sessions, exercises and payments.
- Exercise or questionnaire completed
- Patient waiting in the video call
- Three sessions in a row not held
- Appointment request
- Appointment reminder
- Payment reminder
Three settings. Set them once.
Choose which channels your notifications reach you on. You can change it any time in your notification settings.
- Your channels
- Switch off what you don't need
- Quiet hours
What leaves Mena, and what stays
Notifications touch sensitive information. This is what each one carries, and what it doesn't.
- Reminders with no clinical content
- Push encrypted to the browser
- Minors: notifications go to the guardian
- Every send is logged
Frequently asked questions
Which notifications does Mena send today?
For the therapist: completed exercises and questionnaires, patients waiting in the video call, three sessions in a row cancelled or missed, appointment changes, payments and team tasks. For the patient: appointment requests to accept or decline, confirmations with a calendar invite, appointment reminders, new and overdue exercises, and payment reminders.
On which channels?
In-app, email and browser push, on every plan, including Free. WhatsApp is in development for the Intelligent plan. SMS is not part of any plan.
When do patients get the appointment reminder?
By default, 24 hours and 2 hours before the session. In your calendar settings you can pick other lead times, from 1 to 48 hours. Reminders go out by email and appear in the patient's app. If the patient is a minor, they go to the guardian.
Do reminders include clinical information?
No. An appointment reminder says who the session is with and when. Notifications for the therapist can include the patient's name, because they are addressed to you.
Can I choose which notifications I get?
Yes. In your notification settings you pick the channels and switch each notification type on or off.
What happens during quiet hours?
During the window you set, in your own time zone, you get no push or email. The notification is still saved in the app.
Are there automatic payment reminders?
Yes. For unpaid payment requests, Mena sends email reminders with the payment link. By default 7, 3 and 1 days before the due date and 7, 14 and 30 days after, up to 5 reminders per request, and you can adjust the intervals.
How does push work?
It is browser push, with nothing to install. Turn it on in your notification settings and the browser asks for permission. Mena has no native mobile app; push works in desktop and mobile browsers.
When is WhatsApp coming?
It is in development for the Intelligent plan, with no announced date. It will cover appointment reminders, booking confirmation requests and payment reminders, always with the patient's consent.
Does Mena send SMS?
No. SMS is not included in any plan.
Can I test my notifications?
Yes. In your notification settings, the Send Test Notification button sends one through your channels and shows which ones it reached.
Will my patients get spammed?
No. Mena sends patients no marketing notifications. They only get what relates to their appointments, exercises and payments.
Still have questions? Email us at support@mena-ai.pt
Reminders that run themselves.
See how Mena keeps appointments on time, in a 15-minute demo.