What notifications does Mena send today?

Risk indicators, depression (PHQ-8) and anxiety (GAD-7) score changes, cognitive distortion patterns, missed appointments, and new patient messages. Patient-facing reminders for sessions and homework launch alongside SMS and push.

When will SMS and push launch?

Both are scoped and in active development, shipping in the second half of 2026. Subscribe to the launch list to be notified the week they go live.

Do patients need to opt in for SMS and push?

Yes. Consent is collected separately for each channel, timestamped, and revocable from Settings with one click. This follows GDPR Article 7 and Recital 32.

Is any clinical information included in SMS or push messages?

No. Message bodies are generic prompts such as 'You have a new alert in Mena'. Clinical detail, scores, and patient names only appear inside the authenticated app. Safe for shared phones and lock-screen previews.

Can I control which channels receive which notification types?

Yes. Every notification type has its own channel mix, configurable from Settings. Risk indicators can be pushed to every channel while a weekly summary stays in email.

What happens during quiet hours?

Non-urgent notifications stay silent during your configured window. Urgent clinical alerts, such as risk indicators, still surface in-app so you never miss a crisis.

Is Mena GDPR-compliant for notifications?

Yes. Mena is GDPR-compliant. Notifications are encrypted in transit with TLS, delivered through EU-based providers, logged in an immutable audit trail, and never route across the Atlantic. A signed Data Processing Agreement is available on request.

Can patients turn off reminder notifications?

Yes. Patients manage their own notification preferences from their portal. Therapists can see whether patient consent is active, but cannot override a patient's choice.

Do I need extra setup for push notifications?

No. Push works out of the box on the Mena mobile app once a user grants permission. Each device is registered and can be revoked independently.

What happens if a notification fails to deliver?

Every attempt is logged with channel, timestamp, and delivery status. Failed critical alerts retry automatically. When smart escalation ships, they also fall back to a secondary channel. Admins can audit the trail at any time.

How is Mena different from SimplePractice or Cliniko notifications?

Mena routes by clinical severity and keeps PHI out of SMS and push bodies. Generic practice-management tools send every event as an email, and often include patient names or scores in SMS. Mena's alerts are also driven by AI analysis of session transcripts, not just calendar events.

Will my patients get notification spam?

No. Patient-facing reminders are capped (24 hours and 1 hour before each session, plus opt-in homework prompts). There are no marketing notifications. Patients opt out with one tap from the portal.

Smart notifications

Signal, not noise. On the right channel, at the right moment.

Therapy notifications that surface risk scores, PHQ-8 changes, and missed appointments across four channels.

Mena watches every session, risk score, and appointment, then only pings you when it matters. In-app, email, SMS, and push. You set the rules.

Start Free Trial See the channels

Last updated: April 19, 2026

In-app

Risk indicator detected

Mary Jane. Suicide-risk score above threshold.

Just now · View patient

Risk indicator: Mary Jane

Suicide-risk score crossed the threshold in session 14.

Mena · 2 min ago

SMS

Mena

You have a new clinical alert in Mena.

Today 09:41

Push

Mena

You have a new clinical alert in Mena.

now

One alert. Routed through the channels you configure.

Four channels. One signal. Zero alert fatigue.

What Mena tells you, the moment it matters

Mena sends notifications for six clinical and operational events: risk indicators, depression (PHQ-8) and anxiety (GAD-7) changes, cognitive distortion patterns, missed appointments, session reminders, and homework prompts.

Clinical signals you can't afford to miss

Risk indicator detected

Suicide or self-harm risk score crosses a threshold. You see it the moment a session transcript is analyzed.

In-app (urgent)Email

Depression (PHQ-8) or anxiety (GAD-7) score change

A patient's depression (PHQ-8) or anxiety (GAD-7) score moves by 3 points or more between check-ins. Mena flags the delta with trend context.

In-appEmail

Cognitive distortion pattern

Catastrophizing, black-and-white thinking, or mind-reading appears in 3 or more sessions. Surfaced as a caseload pattern.

In-appEmail

Keep your practice moving

Missed appointment

Patient no-shows flagged within 15 minutes of the start time, with one-click rebook.

In-appEmail

Appointment reminder (for your patients)

24 hours and 1 hour before each session. Reduces no-shows with zero extra admin on your side.

SMSPushEmail

Homework and check-in reminders (for your patients)

Prompts for between-session assignments and mood check-ins. Better adherence, more data for your sessions.

SMSPushIn-app

Four channels. One source of truth.

Pick the mix that fits how you work. You can change it any time in Settings.

In-app

Available

The primary feed for clinical signals. Real-time, prioritized by severity, with full context one click away.

Best for

Risk alerts
PHQ-8 changes
Cognitive patterns
New messages

Delivered from: Mena platform, EU region

Email

Available

For the times you're not in the app. Every email is a rich summary with a deep link back to the patient record.

Best for

Daily caseload digest (launching)
Missed appointments
Billing events

Delivered from: EU email provider, TLS enforced

SMS

Launching 2026

Short, no-PHI messages for moments that can't wait for an email or an app open. Patients opt in explicitly.

Best for

Appointment reminders
Urgent therapist alerts
Patient check-in prompts

Delivered from: EU carrier, no PHI in body

Push

Launching 2026

Mobile push for therapists on the go and patients between sessions. Opt-in per device.

Best for

Urgent therapist alerts
Patient appointment reminders
Homework nudges

Delivered from: EU push service, per-device consent

Urgent clinical alerts always surface in-app, regardless of your channel preferences. Quiet hours apply to everything else.

You decide what breaks through

Three settings, zero scripting. Configure once, then forget the rest.

Severity-aware routing

Urgent clinical alerts surface in-app the moment they're detected, even if every other channel is muted. Routine events follow your channel preferences.

Risk indicator goes in-app. Weekly billing summary goes to email.

Per-event channel preferences

Choose which channels receive which notification types. Risk alerts on every channel. Birthdays in email. New intake forms in-app only. It's your call.

40+ event types, each with its own channel mix.

Quiet hours

Define a nightly window during which non-urgent notifications stay silent. Urgent clinical alerts still surface in-app so you never miss a crisis.

22:00 to 07:00, Monday to Sunday. One tap to override.

Built for sensitive data, by design

Notifications touch the most confidential signal in your practice. Here's what happens before a single message leaves Mena.

Explicit opt-in, per channel

Patients and therapists choose which channels they want separately. Every consent is timestamped and revocable from Settings with one click. GDPR Article 7, Recital 32 standard.

No PHI in SMS or push bodies

Messages say 'You have a new clinical alert in Mena', never the score or the patient name. Clinical detail stays inside the authenticated app. Safe for shared phones, lock-screen previews, and carrier logs.

EU data residency

Email, SMS, and push delivery route through EU-based providers. No notification payload crosses the Atlantic. This matches the rest of Mena, where AI and video are self-hosted in EU regions.

Every notification, logged

Channel, timestamp, delivery status, and recipient are written to an immutable audit log. Admins can export the full trail for compliance reviews or subject-access requests.

Mena is compliant with the GDPR and operates under a signed Data Processing Agreement. See the Subprocessors list for our delivery partners.

On the roadmap

Shipping alongside SMS and push

These are not speculative. Both features are scoped and building. Subscribe to the changelog to get notified on launch.

Digest mode

Bundle your non-urgent notifications into a single morning email or in-app feed. Cut ping volume by up to 80 percent without missing anything.

Launching with SMS and push

Smart escalation

Crisis alerts that sit unread in-app for 15 minutes automatically escalate to SMS, then push. A risk indicator never waits for a log-in.

Launching with SMS and push

Get launch updates

Notifications, questions answered

If you want to dig deeper on any of these, the linked pages go further.

Another question? support@mena-ai.pt or the Support page.

Notifications are one piece of the platform

They work best alongside the systems that generate the signals and deliver the care.

AI-powered analysis

The brain behind the alerts. Risk indicators, PHQ-8 tracking, and cognitive distortion detection all originate here.

Patient portal

Where patients manage their own notification preferences, receive session reminders, and reply to check-ins.

Scheduling, billing, and invoicing

The source of missed-appointment alerts, reminder cadence, and billing-related notifications.

Know the moment it matters. Nothing more.

Start a free trial or talk to our team about how your practice uses notifications today.

Start Free Trial Talk to us